Last Updated: July 20, 2026

This Return and Refund Policy applies to all purchases made on our website, operated by Base Trading W.L.L ("we," "us," "our").

1. Your Right to Return

You may request a return or exchange within 15 days of receiving your order, provided the item meets the conditions below.

2. Conditions for Return

To be eligible for a return, the item must be:

• 2.1. Unused, unworn, and in its original condition
• 2.2. In the original packaging, with all accessories, manuals, and free items included
• 2.3. Accompanied by the original invoice or proof of purchase
• 2.4. Not a product excluded under Section 3 below

For hygiene and security reasons, certain accessory items (e.g., earphones/earbuds that have been opened or used) may only be accepted for return if defective.

3. Opened / Unsealed Products (Change of Mind / Restocking Fee)

3.1. If a customer wishes to return an item due to a change of mind or personal preference and the product packaging or box seal has been opened/unsealed:

• A 15% restocking fee will be applied to the product/order value.
• The remaining 85% balance will be refunded to the customer once the product has passed physical inspection and confirmed to include all original accessories, manuals, and cables.
• Completely sealed and unopened items in mint condition remain eligible for a 100% full refund.

4. Non-Returnable/Refundable Items

The following items are not eligible for return or exchange unless found to be defective on arrival:

• 4.1. Opened/used consumable or hygiene-sensitive accessories (e.g., in-ear earbuds, screen protectors once applied)
• 4.2. Products with missing serial number stickers, barcodes, or major accessories
• 4.3. Apple hardware devices once the manufacturer security tear-strip seal has been broken (unless verified technical defect)

4. Defective/Incorrect Items

4.1. If you receive a product that is defective or different from what you ordered:

4.2. Contact us within 48 hours of delivery at support@basetradingco.com with your order number and photos/video of the issue.

4.3. We will investigate and, where the claim is valid, offer a replacement or a full refund, at your choice.

5. How to Initiate a Return

5.1. Email support@basetradingco.com or contact us via phone at +973 77093078 with your order number, the item(s) you wish to return, and the reason.

5.2. Our team will review your request and, if approved, provide return instructions (including pickup arrangement or drop-off location).

5.3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.

6. Return Shipping Costs

6.1. If the return is due to our error (wrong item shipped, defective product), we will bear the cost of return shipping.

6.2. If the return is due to a change of mind, return shipping costs may be borne by the customer.

7. Refunds

7.1. Approved refunds will be processed within 7–14 business days of us receiving and inspecting the returned item.

7.2.Once the return is approved, the refund will normally be made to the original payment method. The time for the money to appear in your account depends on your bank or payment provider.

7.3. Refunds will be issued to the original payment method used at checkout. For cash-on-delivery orders, refunds may be issued via bank transfer; we will request your banking details securely for this purpose.

7.4. Where a refund is not possible or desired, we may offer store credit or an exchange, subject to your agreement.

7.5. Shipping fees (if originally charged) are non-refundable, except where the return is due to our error.

8. Exchanges

8.1. If you wish to exchange an item for a different model, color, or variant, please follow the same process as a return. Exchanges are subject to stock availability.

9. Order Cancellations

9.1. You may cancel an order free of charge before it has been dispatched by contacting us at support@basetradingco.com or +973 77093078.

9.2. Once an order has been dispatched, it cannot be cancelled; you may instead follow the return process upon delivery.

10. Warranty Claims

10.1. The warranty for products is applicable for claims related to technical damage or issues. Physical damage caused by the user is not covered. If a product is repairable, repairs will be conducted; if it is replaceable, a replacement will be provided.

11. Contact Us

Base Trading W.L.L

Address: Office 14, 19 Road 1802, Manama, Capital Governorate, Kingdom of Bahrain

Email: support@basetradingco.com

Phone: +973 77093078